The secret to finding a good virtual data room provider is to find one that offers great service. Sure, the platform is important, but given the way technology has developed, a good number of the most reputable providers offer platforms that do not differ enormously. Top-notch platforms are becoming simpler; users are now used to the concept and the technology in general is faster.
What makes good providers stand out is the service provided, the efficiency with which you get the help you need when it’s required and the additional things the company does to save you time.
During an important transaction, it’s vital to ensure that all information is readily accessible in case you need it. At EthosData, we have always been known for providing the highest level of personal quality, including:
- Dedicated email contact options
- Local telephone numbers for clients regardless of location
- Deal coordinator phone numbers in case of emergency
- Simplicity of our platform
Now, however, we’ve made it even easier with the addition of an integrated help option and video walk-through for every function. So clients not only get the benefit of a dedicated project support team and a secure, easy-to-use platform but they also get 24/7 contact ability.
Here’s how:
Online Chat Support
EthosData recently launched a new virtual data room platform, with the purpose of making our system faster and more secure than previously. We decided to take the process one step further and we integrated online help into the platform, and at the same time introduced contextual video help for users.
The online help takes the form of a chat support window, and offers a number of benefits:
- There’s no need for the user to pick up the phone and make a call
- It’s possible to access the online chat support from within the virtual dataroom application, so the user doesn’t have to leave the secure environment to get help
- The deal coordinator providing online help knows what screen the user is in and is able to troubleshoot remotely if necessary, which reduces the time spent explaining
- At the end of the discussion, the user can choose to have a written confirmation emailed to them which enables them to select links or follow steps outlined during the help.
This gives the user the security of knowing he or she is not alone and help is only a mouse-click away.
Contextual Video Clips
Our helpful video guides cover everything the user needs to know in short, easy-to-access clips. From showing visually how to set up your account to access the platform, bulk file downloads, creating folders, moving and sorting documents to the question and answer module, users can find whatever they need.
The benefits of video include the fact that it’s easier to absorb than written text and often provide a simpler method of explanation than lengthy written instructions do. The video guides also come with a transcript for reference in case anything in the clip is unclear to the viewer. With video rapidly becoming an online training medium of choice for businesses; it makes perfect sense for Ethos to provide this option as a service to our users.
For a good data room firm, providing superior deal service that is professional and is really 24/7 is key. Now it’s even easier for users to enjoy these benefits with the online chat and interactive video guides available for support.
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