Document sharing software is not associated with a service team. You simply download the app or access it through a browser and then use it, expecting it to do the job.This approach normally works at the consumer level. But things are different at the enterprise level. The top enterprise document sharing platforms do alot more than just provide a patform. They also provide a team, a group of experts in the field, to support all of their clients requirements. Here is why a support team adds value to a software solution:
1 More experience means that they are aware of better ways of approaching issues. These issues can be technical in nature (unable to login, unable to view files, have trouble printing) or they can be more analytical (structuring your data room for friendly investor access, best way to manage hundreds of users through groups during a due diligence). Having a support team that do the same thing day-in and day-out allows you access to better solutions than you could have possibly thought of.
2 They help save clients time. The time saved to solve technical issues. The time saved to ensure that your users have access. The time saved to upload thousands of files into hundreds of folders. The time saved to intricately manage user permissions. All this time adds up hour. Document sharing software which allow you access to support teams add value to your day.
3 Customized reports can be created to add extra value. Some document sharing services allow you access to analytics. At enterprise level, some of them even let you gain access to who saw which document at what time and how many time. These reports can be customized by date, user or documents, giving you insight into what is happening with your data. A support team can help email you daily, weekly or monthly custom reports based on your specific analytic requirements.
4 Proactively following up with users helps ensure that the document sharing software is being used for its full potential. With spams being combated by filters in every email software, it is very plausible that the invitation to your documents are going into the junk folder. A service team monitors when invitations were sent and if the user logged on to view the documents that got shared. If the user has not logged in then its very possible that he never got the invite. A service team will followup with such users to ensure that they get the access you have provided them.
Conclusion
A lot of work goes on behind the scenes in any field to ensure that a company is world class. Likewise top document sharing software requires a top team behind the scenes to ensure security, delivery and service. EthosData is a top document sharing software used by enterprise to share confidential information with internal and external parties.
